Course Schedule

April 21 - April 25, 2025 9:00am - 4:00pm Central Time

Claims Handling

Receive essential knowledge and practical techniques for handling claims efficiently from an office setting.

Core Responsibilities

Learn core responsibilities of a desk adjuster, including claims investigation, policy interpretation, and estimate review.

Effective Communication

Knowledge on maintaining professionalism and empathy in all claimant interactions.

Course Curriculum

4 Chapters · 14 Lessons

  1. 1

    Welcome

    1. (Included in full purchase)

      Welcome

    2. (Included in full purchase)

      Instructions for Downloading Xactimate

  2. 2

    Course Materials

    1. (Included in full purchase)

      Desk Adjusting Workbook

    2. (Included in full purchase)

      QFC Template

    3. (Included in full purchase)

      Interior Scope Sheet

    4. (Included in full purchase)

      Scope Guidelines

  3. 3

    Scenarios

    1. (Included in full purchase)

      Scenario 1 Call

    2. (Included in full purchase)

      Scenario 2 Call

    3. (Included in full purchase)

      Scenario 3b Call

    4. (Included in full purchase)

      Scenario 4b Call

  4. 4

    Daily Upload

    1. (Included in full purchase)

      Day 1

    2. (Included in full purchase)

      Day 2

    3. (Included in full purchase)

      Day 3

    4. (Included in full purchase)

      Day 4