Build Strong Customer Relationships

Master communication skills and emotional intelligence to leave a positive impression on every customer interaction.

Manage Expectations Effectively

Learn strategies to set and manage expectations, minimizing misunderstandings and complaints in the claims process.

Resolve Conflicts with Confidence

Identify sources of conflict, de-escalate tense situations, and stay solution-focused under pressure.

Course Curriculum

6 Chapters · 13 Lessons

  1. 1

    Understanding Customer Service in Claims Adjusting

    1. (Included in full purchase)

      Course Overview

    2. (Included in full purchase)

      The Role of Customer Service

    3. (Included in full purchase)

      Emotional Impact on Policyholders

  2. 2

    Mastering Communication Skills

    1. (Included in full purchase)

      Effective Communication Techniques

    2. (Included in full purchase)

      Active Listening Skills

    3. (Included in full purchase)

      Setting Expectations

  3. 3

    Conflict Resolution and De-escalation

    1. (Included in full purchase)

      Identifying Sources of Conflict

    2. (Included in full purchase)

      Staying Calm Under Pressure

  4. 4

    Empathy and Emotional Intelligence

    1. (Included in full purchase)

      Understanding Policyholder Emotions

    2. (Included in full purchase)

      Managing Your Emotional Responses

    3. (Included in full purchase)

      Special Cases

  5. 5

    Time Management and Responsiveness

    1. (Included in full purchase)

      Effective Time Management

  6. 6

    Course Review

    1. (Included in full purchase)

      Assessment