Build Strong Relationships

Learn to establish positive rapport from the first contact, ensuring smoother interactions and increased customer satisfaction.

Gather Accurate Information

Master the art of gathering essential details accurately, setting the stage for a streamlined claims process.

Enhance Communication 

Set clear expectations and improve communication to make each claim efficient and successful.

Course Curriculum

7 Chapters · 13 Lessons

  1. 1

    Introduction to QFC

    1. (Included in full purchase)

      Course Overview

    2. (Included in full purchase)

      Intro to the QFC

    3. (Included in full purchase)

      Pre-Contact Preparation

  2. 2

    Making the First Contact

    1. (Included in full purchase)

      Establishing the Connection

    2. (Included in full purchase)

      Gathering Initial Claim Information

  3. 3

    Scheduling the Inspection

    1. (Included in full purchase)

      Coordinating Inspection Logistics

    2. (Included in full purchase)

      Addressing Property Access

  4. 4

    Setting Expectations

    1. (Included in full purchase)

      Outlining the Inspection Process

    2. (Included in full purchase)

      Discussing the Claims Process

  5. 5

    Managing Expectations and Next Steps

    1. (Included in full purchase)

      Timeline and Cost Discussions

    2. (Included in full purchase)

      Summarizing and Ending the Call

  6. 6

    Quality First Contact (QFC)

    1. (Included in full purchase)

      QFC Step by Step Quick Guide

  7. 7

    Assessment

    1. (Included in full purchase)

      Assessment