The First 72  Hours of a Claim

Self-Study course

$49.00

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Why Choose This Course?

Learn the crucial steps to excel in the first 72 hours of a claim, shaping the entire lifecycle and boosting customer satisfaction.

Key Skill Development

Master the art of executing a professional first contact, building structured file plans, and avoiding early-stage mistakes.

Expert Guidance

Receive in-depth training on documentation, file submission, and reputation management from industry professionals.

Course Curriculum

14 Chapters · 32 Lessons

  1. 1

    Welcome

    1. (Included in full purchase)

      Welcome

    2. (Included in full purchase)

      Course Objectives

  2. 2

    Why the First 72 Hours Matter

    1. (Included in full purchase)

      The Claim Lifecycle Begins Immediately

    2. (Included in full purchase)

      The First Impression Is Permanent

  3. 3

    Assignment Intake and File Setup

    1. (Included in full purchase)

      What to Do the Moment a File Is Assigned

    2. (Included in full purchase)

      Building a Simple File Plan

  4. 4

    First Contact That Builds Control

    1. (Included in full purchase)

      The Purpose of First Contact

    2. (Included in full purchase)

      The 5-Part First Contact Structure

  5. 5

    Scheduling and Expectation Setting

    1. (Included in full purchase)

      Why Scheduling Is a Strategic Decision

    2. (Included in full purchase)

      Setting Realistic Expectations

  6. 6

    Pre-Inspection File Strategy

    1. (Included in full purchase)

      What Must Be Decided Before You Arrive

    2. (Included in full purchase)

      The Three Questions Every Adjuster Should Ask

  7. 7

    The Inspection Mindset

    1. (Included in full purchase)

      Inspection Is Evidence Collection

    2. (Included in full purchase)

      What Must Be Captured Every Time

  8. 8

    Post-Inspection Control Window

    1. (Included in full purchase)

      The Most Important 24 Hours After Inspection

    2. (Included in full purchase)

      Preventing the “Memory Gap”

  9. 9

    Building the First Estimate

    1. (Included in full purchase)

      The Goal of the First Estimate

    2. (Included in full purchase)

      Structuring the Estimate for Clarity

    3. (Included in full purchase)

      The Danger of Rushed Estimates

  10. 10

    Documentation That Protects You

    1. (Included in full purchase)

      The File Must Explain Itself

    2. (Included in full purchase)

      Writing Diary Notes That Tell the Story

    3. (Included in full purchase)

      Documentation as Your Protection

  11. 11

    The First Submission Standard

    1. (Included in full purchase)

      What a Clean First Submission Looks Like

    2. (Included in full purchase)

      The Reviewer’s Perspective

  12. 12

    Early Mistakes That Ruin Files

    1. (Included in full purchase)

      The Most Common First-72-Hour Mistakes

    2. (Included in full purchase)

      The Cost of Missed Damage

    3. (Included in full purchase)

      The Overpromising Trap

  13. 13

    The Adjuster Reputation Curve

    1. (Included in full purchase)

      How Supervisors Really Judge New Adjusters

    2. (Included in full purchase)

      The Silent Roster Decision

    3. (Included in full purchase)

      Building a Reputation for Reliability

    4. (Included in full purchase)

      The First 72 Hours of a Claim

  14. 14

    Assessment

    1. (Included in full purchase)

      Final Assessment